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I went to my main laptop and installed the extension.

I would have selected the “share but don’t download” option but I was not presented with this.Īfter shutting down, clearing my cache, and trying again I was able to get to the point where I generated a code to allow remote access. Then I sat for the next 20 minutes watching the popup say “Downloading Chrome Remote Desktop Extension” while absolutely nothing happened. I selected “Share Screen” and accepted the Remote Desktop Extension.

I went onto an older Windows 7 laptop and browsed (Chrome) to. My first impression of Google Remote Desktop is not great. Depending on how you’ve installed the app, closing either may close the connection. (Screenshot: )įinally, leave the Chrome browser or Remote Desktop App running while you’re connected. Chrome Remote Desktop connection options panel control.

Check the “<” item on the far right of the sharing window. There is an option panel for the person accessing remotely to make their window larger, what to do if the screen resolution on one machine is different than that of the other, and more. The person accessing remotely - the person giving help, in our scenario - can also interact with your machine by clicking in, typing in, and otherwise interacting with the remote machine displayed in its window.Anything you do on the machine being shared - that of the person asking for help, in our scenario - will be visible to the person who’s accessing it remotely.You can click Stop Sharing at any time to sever the connection. You can drag that message around so it’s not in your way. Note that the shared machine of the person requesting help displays a message warning that their machine is being accessed remotely. Remote machine appearing within a window on the helper’s screen.

(Screenshot: )Īfter a few seconds, an image of the remotely connected computer will appear in a window. You can do this any way you like - instant messaging, texting, a phone call - whatever works for you.Įnter that code into the “Connect to another computer” box on the machine of the person helping. Give this code to the person who’ll be helping. Note that you have five minutes before the code expires. The button will be replaced with a 12 digit code. On the machine to be shared - that of the person requesting help - click on Generate Code. “Connect to another computer” is what we’re interested in here. You’ll be presented with options to either “Share this screen” or “Connect to another computer”, similar to what we saw above.

(You can also install the Chrome Remote Desktop app as we did above, if you haven’t already, and run the Chrome Remote Desktop app.) Preparing to give helpīegin by visiting /support in Google Chrome. Now it’s time to set up the other side of the connection. Once installed, the download button will change to a “Generate Code” button. Chrome Remote Desktop Extension install screen.

This is the software actually enabling remote access to your machine. The first time you click on the download icon in the “Share this screen” section, you’ll be prompted to install “Chrome Remote Desktop”. You can see it now has its own icon in the taskbar. Once you do, you’ll find a shortcut on the Start menu for Chrome Remote Desktop, treating it as a separate app you can run at will. You may be prompted to install the Chrome Remote Desktop app. The rest of this article focuses on this process. To establish the connection, you must be at your computer and the person who will be helping needs to be at theirs.

Share my screen allows you to grant temporary access to your computer to someone else.

This is not what we’ll be looking at in this article. Only machines signed in to your Google account can access the machine remotely. This allows you to connect to computers of your own remotely with no one present.

Access my computer allows you to set up unattended remote access.

If prompted to do so, sign in to your Google account. Preparing to get helpīegin by visiting in Google Chrome. Both need to be signed in to a Google account. 1īoth computers need to have Google Chrome installed, even if it’s not your day-to-day browser. I use this regularly between different versions of Windows as well as to access my MacPro (currently in my basement).

The other computer belongs to someone qualified to give that help.īoth computers can be any version of Windows or MacOS on which Google Chrome is supported.

They would like the help of someone more knowledgeable.

Perhaps a program is misbehaving or they don’t know how to accomplish a task.

One computer belongs to someone asking for help.

The scenario we’ll discuss here involves two computers: These connections are secure, temporary, and require that individuals be present at both ends. There you can choose to give someone access to your computer by sharing your screen or access someone else’s computer remotely. Use or install Chrome Remote Desktop by visiting.

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